Boiler Repair: A Consumer Guide

Having your boiler repaired can be a stressful experience, but it doesn’t have to be. In this guide we talk you through the options available to you and how you can keep hassle and costs down.

Check your boiler warranty

Before you start searching for a company to repair your boiler it’s worth checking to see if your boiler is still under the initial warranty. The majority of new boilers tend to come with cover for parts and labour in the first 1-2 years. Also if your boiler has developed a fault because it is of poor quality you can ask for it to be repaired or replaced by the company you bought it from, this includes if it breaks down or simply stops working; but doesn’t apply to normal wear and tear.

Compare who’s out there

There are a number of different companies out there who offer boiler repair services so comparing them will help you decide who is right for you. Look at all the different options each company has available, for example, do you want a one off repair that will vary in cost and cover and could come with unforeseen charges (parts and labour etc.), or do you want boiler repair and cover that can give you that extra piece of mind and can come with added benefits such as unlimited call outs or the option of booking a repair online. By comparing different options and prices you’ll be able to see who is offering the best deal on repairing your boiler. Checking out customer reviews is another way of comparing who is really offering a quality repair service at a competitive price. You can search for a local company which offers low cost repair service. On the other side there are the big companies which can come up with a deal at fixed price when signing a contract. Both ways ask for a quote.

Get covered

Faults with your boiler/central heating can be hard to find and expensive to repair, so cover can offer peace of mind and the assurance the problem will be fixed quickly. Taking out cover can also protect you from an unexpected and expensive repair bill. But before you consider what kind of cover you want/need you may want to check your home insurance as you may already be covered. Some home insurance plans come with boiler breakdown either as standard or as an optional extra and the cost of adding this cover to your existing insurance is much less than getting a breakdown contract.

Types of cover

If you’ve checked your home insurance and your boiler isn’t covered and you don’t fancy paying for it as an optional extra there are other options available:
Boiler only cover: This type of policy covers repairs to your boiler if something goes wrong, paying out for parts, repairs and call out costs. Some companies will offer 24 hour emergency call outs as well, but this may be an optional extra. If you’re thinking of taking out a boiler only policy, check to see whether a contribution will be made towards the cost of a replacement as well as a service.
Boiler and central heating cover: Will usually pay out for repairs to both your boiler and the whole central heating system, including repairing pipes and radiators. Some may also cover maintenance checks and servicing.
Home emergency cover: These policies offer broader cover, protecting you from the cost of repairs and call outs on anything from a burst pipe to a broken boiler. Providers will also tend to offer a rapid response service, but there may be a cap on the amount paid for repairs.

How do I choose?

With all types of cover comparing different companies to see who offers the best value in terms of cover offered and price of policy is essential for you getting the best deal. You should also determine what your level of risk is. For example, if you are in a newly built home with a brand new boiler then basic cover might be enough. However, if your boiler is older you might consider fuller cover the better choice.